Terms of service.

PAYMENT INFORMATION

PAYMENT METHODS
VESSELS ATELIER ACCEPTS VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, PAYPAL, AND APPLE PAY. PLEASE NOTE ONLY ONE (1) FORM OF PAYMENT METHOD MAY BE USED ON A SINGLE ORDER.

PAYMENT TROUBLESHOOTING
FOR THE SECURITY OF OUR SHOPPERS, WE HAVE FRAUD PROTECTIONS IN PLACE DURING OUR CHECKOUT PROCESS.  IF YOU ARE ATTEMPTING TO CHECKOUT AND RECEIVE THE FOLLOWING ERROR MESSAGE "TRANSACTION CANNOT BE PROCESSED" PLEASE CONTACT YOUR BANK IN ORDER FOR THEM TO AUTHORIZE THE TRANSACTION. 

CHARGING YOUR CARD
ONCE YOUR ORDER HAS BEEN PLACED, YOUR CARD IS CHARGED ACCORDING TO THE AMOUNT AND CURRENCY OF YOUR ORDER, INCLUDING ANY APPLICABLE TAXES AND SHIPPING FEES.

REFUNDS FOR FULL ORDER OR ITEM CANCELLATIONS

IF WE NEED TO CANCEL YOUR ORDER DUE TO LACK OF PRODUCT AVAILABILITY, WE WILL NOTIFY YOU BY EMAIL AND WILL REFUND THE AMOUNT CHARGED IMMEDIATELY. PLEASE NOTE THAT IT MAY TAKE UP TO 10 BUSINESS DAYS FOR THE FUNDS TO REFLECT BACK ON YOUR BANK STATEMENT.

PAYMENT FOR PREORDERED ITEMS

WE COLLECT PAYMENT FOR ALL ITEMS PURCHASED ON PREORDER AT THE TIME YOU PLACE THE ORDER.  

PLACING AN ORDER

ALL SALES ARE FINAL ON ALL VESSELS GEAR AND CANNOT BE RETURNED FOR EXCHANGE OR REFUND. 

PLEASE NOTE THAT ONCE AN ORDER HAS BEEN PLACED IT CANNOT BE CANCELLED OR CHANGED. 

U.S. ORDERS
VESSELS ATELIER OFFERS FREE STANDARD GROUND SHIPPING ON ORDERS SHIPPING WITHIN THE UNITED STATES. WE DO NOT SHIP TO PO BOXES. PLEASE ALLOW 7-10 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED AND SHIPPED.

SALES TAX

APPLICABLE SALES TAX WILL BE CALCULATED DURING CHECKOUT BASED ON YOUR SHIPPING ADDRESS

INTERNATIONAL ORDERS - CUSTOMS FEES, IMPORT TAX & DUTIES

ALL INTERNATIONAL ORDERS (OUTSIDE OF THE USA) MAY BE SUBJECT TO SALES TAX, IMPORT DUTIES, AND CUSTOMS CHARGES AT THE RECEIVER’S EXPENSE.  THIS RATE IS DETERMINED BY THE RECEIVING COUNTRY. PLEASE CONTACT YOUR LOCAL CUSTOMS FOR FURTHER INFORMATION.

SPECIAL NOTE:

VESSELS ATELIER PRODUCTS ARE CURRENTLY NOT AVAILABLE FOR PURCHASE OR SHIPMENT TO THE EUROPEAN UNION.  

PREORDER

VESSELS ATELIER COLLECTS PAYMENT FOR ALL ITEMS PURCHASED ON PREORDER AT THE TIME THE ORDER IS PLACED.

ONCE AN ORDER IS PLACED, YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL. PLEASE NOTE THAT ONCE AN ORDER IS PLACED IT CANNOT BE CANCELLED OR CHANGED. WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED.

WE ARE UNABLE TO PRICE MATCH OR MAKE PRICE ADJUSTMENTS.